Listen, learn and move on

Listen. Listening to what our customers have to say is crucial. And it is not just the words that count, take heed of the non-verbal clues too.  The following is an example of how I learnt having failed to understand two clients’ strengths. Context is always important. During my year in Germany, I took a… Continue reading Listen, learn and move on

‘Happier pets, happier (and more productive) people?’

The pet retail giant Fressnapf, on the face of it the German answer to Pets at Home, with more than 1,400 stores in twelve European countries, has a novel approach to the dilemma faced by all working dog owners about leaving their four-legged friends at home. Dog owners are allowed to bring their pets to… Continue reading ‘Happier pets, happier (and more productive) people?’

Bridge building in Manchester with myHRcareers

“What Manchester says today, the rest of England says tomorrow” was a popular proverb that had its roots in nineteenth century Britain. It was appropriate then, in the world’s first industrial city, that MyHRcareers should hold its first networking event at MediaCity on the transformed docks in Salford on Wednesday, October 7th. Charlotte Hallaways from… Continue reading Bridge building in Manchester with myHRcareers

Welcome to the Eastern Wing

Hi, I am Phil.  Thanks for coming to explore The Eastern Wing…Researching, writing and disseminating blog posts used to be a big part of my life.  As the co-founder of an Internet start up, which sold audio downloadable tours that I had researched, written and had professionally recorded, trying to reach out via the written… Continue reading Welcome to the Eastern Wing