Receive free confidential mental health support with Self Help

Feeling alone, depressed and shorn of hope can be debilitating and destabilising. Accessing appropriate mental health support can be challenging.  The purpose of this post is to signpost readers to support that Self Help, @WeAreSelfHelp on Twitter, can provide for people suffering from mild to moderate depression through face-to-face talking therapy to the safe places… Continue reading Receive free confidential mental health support with Self Help

The limits of surface acting: a little bit of empathy goes a long way

Surface acting is a term applied to individuals who, for employment purposes, exhibit emotions that are not truly felt (Ashforth and Humphrey, 1993). Think of anyone who performs a customer fronting or facing role and you get the idea. There can be a big disparity between how an employee presents to the customer and how… Continue reading The limits of surface acting: a little bit of empathy goes a long way

Four valuable lessons from uniform leadership cultural failure

There was a time my life when I longed to make a difference. I still do but, with the passing of time, I have tempered my approach. As a young twenty-one year old full of optimism I embarked on a Post Graduate Certificate of Education (PGCE) at Leeds University. My overt enthusiasm foundered on the… Continue reading Four valuable lessons from uniform leadership cultural failure

Soft Skills Matter Most

“Social interpersonal skills key. Having socially skilled line managers is key.” Professor Sir Cary Cooper CBE made an inspiring appeal for organizations to take more care of their employees’ wellbeing work in an entertaining and insightful opening address at this year’s CIPD Conference in Manchester on Wednesday, November 4th, 2015.  The talk was entitled ‘Mental… Continue reading Soft Skills Matter Most