Surface acting is a term applied to individuals who, for employment purposes, exhibit emotions that are not truly felt (Ashforth and Humphrey, 1993). Think of anyone who performs a customer fronting or facing role and you get the idea. There can be a big disparity between how an employee presents to the customer and how… Continue reading The limits of surface acting: a little bit of empathy goes a long way
On December 6, 1941, Franklin D. Roosevelt, the US President made his State of the Union address to Congress. The speech would be remembered as the ‘four freedoms’ speech. Roosevelt the 32nd President of the United States said: “In the future days, which we seek to make secure, we look forward to a world founded upon four… Continue reading Roosevelt’s Four Freedoms Revisited
Momentous, divisive, tumultuous, gut wrenching, heart breaking, soul searching, worrying; uplifting, liberating, the start of a bright new dawn. Depends on your perspective. Time will tell. Emotions are understandably running high, opinions are split. The words of Keira Shaw in a post entitled ‘How to be kind ‘ were the single most inspiring, comforting things… Continue reading Thank you Keira
The St John Ambulance Brigade was established in 1887. The distinctive eight point star worn on volunteers’ uniform dates back even further to eleventh century Jerusalem, where the Knights of St John created a hospital to look after sick pilgrims. Fast forward to the twenty-first century and St John Ambulance is the leading provider of… Continue reading Learn basic baby first aid, so you know what to do if you have to…
The simplest messages often resonate the most. Twenty plus years ago a local preacher came and addressed my High School year group. His name and the denomination he belonged to have long since escaped me; but the core message of his sermon has not. The man of the cloth said that we live in a… Continue reading Resonance and reflection: what really matters to you?
There was a time my life when I longed to make a difference. I still do but, with the passing of time, I have tempered my approach. As a young twenty-one year old full of optimism I embarked on a Post Graduate Certificate of Education (PGCE) at Leeds University. My overt enthusiasm foundered on the… Continue reading Four valuable lessons from uniform leadership cultural failure
Twitter is awash with hashtags, many of which fail because they simply sell a product or service. It is my belief that the hashtags that work are the ones which bring people together, encourage collaboration and celebrate difference.