The limits of surface acting: a little bit of empathy goes a long way

Surface acting is a term applied to individuals who, for employment purposes, exhibit emotions that are not truly felt (Ashforth and Humphrey, 1993). Think of anyone who performs a customer fronting or facing role and you get the idea. There can be a big disparity between how an employee presents to the customer and how… Continue reading The limits of surface acting: a little bit of empathy goes a long way

CIPD Manchester branch event: ‘Lived perspectives on mental health and wellbeing’

One in four people suffer from mental health problems at any one time in the UK.  There is a growing recognition of the stigma that is attached to mental health issues through campaigns like #timetochange and the Talking Heads charity, which has received prominent media coverage thanks to the support of Princes William, Harry and… Continue reading CIPD Manchester branch event: ‘Lived perspectives on mental health and wellbeing’

Being neither up nor down: reflections on job searching limbo

Oxford dictionaries.com defines the word ‘limbo’ as ‘an uncertain period of awaiting a decision or resolution; an intermediate state or condition’.  According to this definition ‘limbo’ has neither a negative or positive connotation. Another definition from the same source, Oxford dictionaries.com, equates limbo with ‘a state of neglect or oblivion’.  It might seem appropriate to… Continue reading Being neither up nor down: reflections on job searching limbo