The limits of surface acting: a little bit of empathy goes a long way

Surface acting is a term applied to individuals who, for employment purposes, exhibit emotions that are not truly felt (Ashforth and Humphrey, 1993). Think of anyone who performs a customer fronting or facing role and you get the idea. There can be a big disparity between how an employee presents to the customer and how… Continue reading The limits of surface acting: a little bit of empathy goes a long way

Mindful souls feed on autumn leaves

Some things can not be summarised succinctly even for those blessed with the knack of being brief. Mindfulness seems to boil down to being able to appreciate the here and now. Enjoying the dawn’s early light, sunshine shimmering on water, the smile of an infant, the embrace of a loved one…        The modern workplace and… Continue reading Mindful souls feed on autumn leaves

It’s not just what you do that counts…

Self-help and motivational literature often rightly accentuates the positives; the things people do well and which have led them to succeed in one field or another in the past. It is my supposition that, in many instances, we are as often defined by what we do not do, as what we actually do. This can… Continue reading It’s not just what you do that counts…

Soft Skills Matter Most

“Social interpersonal skills key. Having socially skilled line managers is key.” Professor Sir Cary Cooper CBE made an inspiring appeal for organizations to take more care of their employees’ wellbeing work in an entertaining and insightful opening address at this year’s CIPD Conference in Manchester on Wednesday, November 4th, 2015.  The talk was entitled ‘Mental… Continue reading Soft Skills Matter Most